Privacy policy

This privacy notice tells you what to expect Lost Words Coaching & Mentoring to do with your personal information.

Contact details

Telephone: +351 920 446 297

Email: support@lostwordscoaching.com

What information we collect, use, and why

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Addresses

• Marketing preferences

We collect or use the following information to comply with legal requirements:

• Name

• Contact information

We collect or use the following information for client safeguarding:

• Names and contact details

• Records of meetings and decisions

Lawful bases

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent

• Contract

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent

• Contract

Our lawful bases for collecting or using personal information for client safeguarding are:

• Consent

• Contract

• Vital interests

Where we get personal information from

• People directly

How long we keep information

Personal information will be stored for one year after termination of contract or immediately upon client request.

Who we share information with

Others we share personal information with

• Organisations we need to share information with for safeguarding reasons

• Emergency services (where necessary)

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Lost Words Coaching & Mentoring works across the UK and Portugal. Information will not be shared outside of these two countries. If this changes, this policy will also be updated.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask for copies of your personal data.

Your right to rectification - You have the right to ask Lost Words Coaching & Mentoring to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Helpline number: +44 303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 28 July 2024